§ Legal
Delivery Policy
There is nothing to ship. Credits reach the account within moments of payment, and the workspace is available immediately.
Clause 1What is delivered
Litora AI is software delivered over the internet. Nothing is physically shipped, and there is no address to ship to. What you buy is a matter credit: the right to admit one matter to the workspace and have its papers read, assessed and argued.
No hardware, media, printed material or physical item forms any part of what is sold.
Clause 2When
- Credits are added to the account as soon as the payment is confirmed by the payment provider. In practice this is a few seconds; the outer limit is the time the provider takes to confirm, which is normally under fifteen minutes and can occasionally be longer for bank transfer methods such as NEFT or RTGS.
- The workspace is available the moment the account is created. It does not wait for a purchase.
- An invoice is generated with the payment and can be downloaded from Invoices at any time afterwards.
Clause 3If a credit does not arrive
If money has left your account and the credit is not on the workspace within thirty minutes, write to billing@litoraai.com with the payment reference. We will trace it and either release the credit or return the money.
Do not pay a second time. A duplicate payment is refunded in full — see clause 6 of the Refund and Cancellation Policy.
Clause 4Availability
The service is provided over the public internet and is not guaranteed to be available without interruption. We do not offer an uptime commitment, and we do not undertake to keep the service available for any particular period. Planned maintenance is carried out outside Indian business hours where it is practicable to do so.
Credits do not expire. If the service is unavailable when you want to use one, the credit is still there when it returns.
Clause 5Getting your work out
Assessments and arguments export as PDFs from within the workspace at any time, and documents you uploaded can be downloaded in the form you uploaded them. Do this before closing an account: deletion is permanent and there is no recycle bin.
ContactHow to reach us about this document
If anything here is unclear, or you think we have got something wrong, write to us and a person will read it.
- By email
- legal@litoraai.com
- By post
- Rank First Technologies Private Limited (CIN U58201PB2026PTC068900)
S.A.S. Nagar (Mohali), Punjab 160055, India - Grievance Officer
- Grievance Officer —
grievance@litoraai.com
Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Complaints are acknowledged within 24 hours and resolved within 15 days.
This document is governed by the laws of India, and the courts referred to in the terms of service have exclusive jurisdiction over any dispute arising from it.